Delivery and Refund Policy
Once payment has been received, we will ship your order within 2 business days if your ordered product is in stock. If it is not in stock, we will immediately advise your estimated shipping date.
We will also provide you with a 30 day guarantee that should you change your mind for any reason whatsoever, we will refund your full purchase price.
To qualify for the refund you must return the product to us in an unused and undamaged condition, with original packaging.
All prices on The Water People site are in Australian Dollars.
Privacy & Security
The Water People understands that people may be concerned
about how their personal information that companies collect
is used and accordingly The Water People is committed
to ensuring the privacy and security of any information
that the company holds about its customers.
The Water People respects your privacy. We do not sell,
rent or loan any identifiable information regarding our
customers to any third party. We may use and share aggregated
information when it enables us to improve our product
and service offering. Any information you give us is
held with the utmost care and security.
The Water People asks you for specific pieces of personal
information when you register as a customer. The Water
People will not collect any personal information about
such individuals except when provided by such individuals.
All payments on The Water People website are processed using eWay - a secure payment gateway. eWay uses 128 bits SSL to encrypt your confidential information for transit from your computer over internet.
The Water People do not collect and / or store your credit card details.
Personal Account Information
Your name, delivery detail, telephone number, email
address help The Water People to deliver your order on
time to the correct location. We confirm by email the
items in your order, the scheduled delivery window you've
selected and the delivery address. A Customer Service
Representative may contact you by telephone to resolve
any questions we might have about your order.
The Water People will not reveal your personal information
to any third party unless required to do so by law.
A cookie is a small file created by your web browser
(eg. Internet Explorer v.5) to assign a unique identification
to your computer. The Water People’s financial
transaction pages use the cookie to keep track of items
personal information about you from your computer. To
shop, you need to have the cookies option of your browser
turned on. However, once you've finished shopping, you
can delete cookies from your hard drive if you like.
The Water People logs IP addresses for systems administration
purposes. IP addresses are logged to track a user's session
and help us determine how often the areas of our site
are visited. In many cases, we view and discard the information
immediately. We do not link IP addresses to anything
personally identifiable so we could never link an IP
address to a specific customer.
Online Surveys and Contests
From time to time, The Water People may conduct online
surveys that ask you for demographic data, like household
information, ages, and so on. Participation in these
surveys is always voluntary. The Water People aggregates
the responses we receive before using the information
to improve the product offering and services we offer
The Water People may also offer contests that ask for
some personal information, such as name and email address,
so that we can contact winners. All of these contests
follow applicable gaming regulations. We will clearly
post the rules and terms of each contest on the site.
Changing and Editing Your Information
You can make changes to your personal information or
to your customer status by emailing us at email@example.com,
noting the changes required. Finally, you could contact
us by phone on 03 9885 0222. Currently, we do not send
out any regularly scheduled email communications to customers.
If we were to introduce such communications, we would
provide customers with the option to not receive such
The Water People reserves the right to modify this
will be posted on The Water People’s web site so
that you are always aware of the sort of information
collected, how the information may be used, and under
what circumstances it may be disclosed by The Water People.
Please note that if at any time The Water People is required
by law to release information about you or your organisation,
The Water People must cooperate fully.
of The Water People that are directly related to employee
records of current or former employees.