Warranty - The Water People
September 29, 2014
Warranty information issued 29 September 2014 by Renlee Services Pty Ltd, trading as The Water People (“The Water People”).
In addition to buyers’ rights and remedies under Australian Consumer Law, every product sold by The Water People is backed by a standard warranty, offering that it any part should fail within 12 months from the date or purchase or installation (whichever applies), the part will be repaired or replaced free of charge by The Water People.
This warranty will be invalidated by:
- Incorrect installation by others
- Incorrect use or abuse of the product in question
- Unsuitable electrical and water supply
- Major short-coming of maintenance
- Technical interventions or alterations not authorised in writing by The Water People
No warranty applies to the service life of any water filtration cartridge or UV lamp, as filter cartridge and UV lamp service life may vary according to water quality and the rate of water consumption..
Aquakleen filter systems (excluding cartridges and UV lamps) are guaranteed for 5 years, providing filter cartridges are replaced by The Water People on a timetable recommended by The Water People. They are also guaranteed for 5 years if filter cartridges are replaced by the client, using filter cartridges purchased from The Water People and on a timetable recommended by The Water People.
Waterlux Drinking Fountains are guaranteed for a period of 12 months from date of sale or installation, whichever applies.
Waterlux Water Coolers and Undersink Micro Chillers are guaranteed for a period of 36 months (3 years) provided that:
- An Aquakleen water filter system is installed with the appliance, and;
- Filter cartridges are replace d by The Water People at recommended intervals by The Water People accredited personnel or using filter cartridges purchased from The Water People.
Billi Appliances are guaranteed as per Billi warranties.
Zip Appliances are guaranteed as per Zip warranties.
Boiling Billy Appliances are guaranteed as per Boiling Billy warranties.
A further 24 month warranty on internal tanks will be given, provided that filter cartridge replacement is carried out at recommended intervals by The Water People accredited personnel or using filter cartridges purchased from The Water People.
Hydromix Wall Mounted Hot Water Units are covered by a 12 month comprehensive parts and labour warranty.