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About Us

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About Us

Welcome to The Water People

We are Australia's filtered water experts. Pure and simple

'Expert' isn't a word we throw around lightly. It isn't a slogan for refrigerator magnets, or badge you can slap on a website, and expect to remain untested. It's not a title you can confer upon yourself - it comes from your clients, your peers, and your qualifications.  It may be a boast, but it's earned. And after more than 30 years of experience, it's a word we're comfortable using.

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All major brands
Independent advice
Real customer support
Australia-wide service

We're Family Owned And Operated - Our Reputation Is Our Business.

Our Team

Melissa Croxford

Melissa Croxford

Managing Director

Lyndel Croxford

Lyndel Croxford

Administration/Accounts Receivable

Rosemary Pendlebury

Rosemary Pendlebury

Administration/Accounts Payable

Jodi Lance

Jodi Lance

Warehouse/Dispatch Manager

Karen Walters

Karen Walters

Sales Executive

Lily Vincitorio

Lily Vincitorio

Sales Support/Customer Service

Ryan Skelton

Ryan Skelton

Service & Installation Manager

Van Lam

Van Lam

Service & Maintenance Technician

Ricky Goode

Ricky Goode

Installation & Service Technician

Jackson Seeto

Jackson Seeto

Installation & Service Technician

Petar Vukotic

Petar Vukotic

Customer Service/Sales Administration

Australia

With offices in Melbourne and Sydney and a network of serivce contractors Australia wide, The Water People offers you expert advice and renowned service no matter where you are. Owned and operated by Melissa Croxford, who is the daughter of the now retired founder's Rosemary and Kevin, Melissa leads a highly skilled and hand picked team who are experts in their field. Known throughout the industry as the go-to-people for their vast product knowledge, tricky problems and bespoke fit-outs, The Water People are widely acknowledged as leaders in the drinking water industry, both commercial and residential.

Product Range

We carry only the best products. Our select range comprises premium brands, including Zip, and our own label, Hydromix. With no obligation to a single brand or supplier. We're not salespeople with a set of products to push - we're plumbers, with a commitment to finding solutions. We care only about providing outstanding service to our clients, and the diversity of our stock allows us to do that. We customise solutions to accommodate any circumstances, and deliver what people want: products that make their lives healthier and easier, with no fuss or hassle.

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We're Not Hiding Behind A Website. Please Come In To Test - And Taste - The Difference Our Products Make.

Once your system is installed, we keep it running at peak performance through our routine maintenance program. Depending on your circumstances, visits are automatically scheduled to take place at six or twelve month intervals. There's no need to mark your calendar - we'll contact you to schedule servicing at your convenience.

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Warranty

We provide a one year guarantee, including parts and labour, for all our water coolers and boiling water systems. Our filtration systems (excluding cartridge and UV lamps) are guaranteed for five years, provided they are serviced by us, as per our recommended maintenance plan.

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Quality Assurance

All our installations are conducted by licensed plumbers, trained in the installation of our products. Their work is guaranteed by the Plumbing Industry Board for a period of six years, subject to certain terms and conditions.

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Liability Insurance

We have a $10 million public and products liability insurance policy, for your protection.

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OH&S

All our work is performed in accordance with VECCI guidelines, to ensure the safety of your workplace. We keep meticulous records and are able to provide detailed verification of installation and maintenance visits, should you require them.