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About Us

About Us

Welcome to The Water People

We are Australia's filtered water experts. Pure and simple

'Expert' isn't a word we throw around lightly. It isn't a slogan for refrigerator magnets, or badge you can slap on a website, and expect to remain untested. It's not a title you can confer upon yourself - it comes from your clients, your peers, and your qualifications.  It may be a boast, but it's earned. And after 28 years of experience, it's a word we're comfortable using.

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All major brands
Independent advice
Real customer support
Australia-wide service

We're Family Owned And Operated - Our Reputation Is Our Business.


Located in Burwood, Melbourne, The Water People is owned and operated by Melissa Croxford who leads a highly skilled and hand picked team who are experts in their field.  Known throughout the industry as the go-to-people for tricky problems and unusual fit-outs, The Water People are widely acknowledged as leaders in the industry.

Product Range

We carry only the best products. Our select range comprises premium brands, including Zip, and our own label, Hydromix. With no obligation to a single brand or supplier. We're not salespeople with a set of products to push - we're plumbers, with a commitment to finding solutions. We care only about providing outstanding service to our clients, and the diversity of our stock allows us to do that. We customise solutions to accommodate any circumstances, and deliver what people want: products that make their lives healthier and easier, with no fuss or hassle.

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We're Not Hiding Behind A Website. Please Come In To Test - And Taste - The Difference Our Products Make.

Once your system is installed, we keep it running at peak performance through our routine maintenance program. Depending on your circumstances, visits are automatically scheduled to take place at six or twelve month intervals. There's no need to mark your calendar - we'll contact you to schedule servicing at your convenience.

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We provide a one year guarantee, including parts and labour, for all our water coolers and boiling water systems. Our filtration systems (excluding cartridge and UV lamps) are guaranteed for five years, provided they are serviced by us, as per our recommended maintenance plan.

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Quality Assurance

All our installations are conducted by licensed plumbers, trained in the installation of our products. Their work is guaranteed by the Plumbing Industry Board for a period of six years, subject to certain terms and conditions.

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Liability Insurance

We have a $10 million public and products liability insurance policy, for your protection.

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All our work is performed in accordance with VECCI guidelines, to ensure the safety of your workplace. We keep meticulous records and are able to provide detailed verification of installation and maintenance visits, should you require them.