Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
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Buy Zip taps Australia wide

Award-winning filtered, boiling, chilled or sparkling Zip taps

Sydney water filter replacement and repairs

We service and repair all types of filtered water systems

The Water People has been one of Sydney’s leading filtered drinking water specialists for over 30 years. Our technicians are spread across the metropolitan area, and can just as easily reach regional NSW locations. Book a service today.

Authorised tap service and repairs in Sydney

Expert advice
Australia-wide support
Custom solutions
Waterpeople Symbol
Professional service

Our Sydney based services

We’re qualified to service and repair filtered drinking water products designed for commercial and residential use. If you see a brand or product listed in our online shop, our team can handle it.

  • Sparkling, chilled and hot water system repairs and installation
  • Water filter replacement services
  • We have earned accreditations from major brands, such as Zip and Billi
  • Rapid service across Sydney and regional NSW
Technician installing a tap

Our services

Whether you’ve got a business to run or a family to care for, access to reliably filtered water is a must. We've got your back. We'll take care of your drinking water systems for as long as you have them.



Our veteran technicians have received training from top drinking water system manufacturers. Rest assured, we'll make sure your products are installed flawlessly.

Repairs & maintenance

Repairs & maintenance

Whether you run a Sydney CBD business with multiple filtered water systems or a suburban home with just one, we’ll set up a regular maintenance schedule that suits your needs.

Scheduled servicing

Scheduled servicing

If a leak springs or a filter fails and time is of the essence, we’ll send our technicians to your site as soon as possible to get the situation under control.

Book our 5-star water filter service Sydney team

Visit our Sydney offices

Let’s kick things off with a coffee and a chat. Why don’t you stop by our Sydney office? We’re right in the heart of the city on Market Street, just a few streets away from the Sydney Aquarium.

We appreciate travelling to the city can be a whole ordeal, so let us know if you’d prefer a virtual conference or an on-site visit, and we’ll gladly make it work.

Phone us
Business hours

Monday - Friday: 9am - 5pm

Closed on weekends


We recommend Wilson Parking (383 Kent Street) or Secure Parking (2 Market Street).

Whatever your System, we can service it

Whether you bought your filtered drinking water system from us or not won’t be a concern for our team. We have the parts and expertise to repair any system. When you need help, you know who to call. 

Google reviews

We’re quite proud of the feedback our Sydney team has received. Here are some of our highlights.

"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.

Lou M

"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."

Laura B

"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."

Athena D

"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."

Mikhail A

"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."

Danielle Q

Our process

[Sydney] Get in touch

Get in touch

Let us know if you’d like us to arrive ASAP or if there’s a more convenient time for a visit.

[Sydney] Job's done

Job’s done

We come prepared so we can try to get the job done in one visit. If the issue is more complex than expected, we’ll organise a follow-up visit as soon as possible.

[Sydney] Ongoing servicing

Ongoing servicing

We’ll keep an accurate service record for your system so we can proactively organise a service visit to change filters and clean components.

Frequently asked questions

Do you offer filtered hot water repair services in regional New South Wales?

The Water People’s technicians can repair and service filtered drinking water systems anywhere in NSW.

How do I know if something is wrong with my drinking water filter?

There are three clear signs that your drinking water filter has an issue:

  1. The water passing through it comes out with an odd colour or smell
  2. The filter has started to discolour
  3. Your water pressure from your filtered taps is always low

How often will my filtered drinking water system need to be replaced?

Premium filtered drinking water systems should be replaced every 8-10 years, depending on how well-maintained they are. Their filters should be replaced once to twice a year, depending on water usage.

Get a servicing quote

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