Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
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Buy Zip taps Australia wide

Award-winning filtered, boiling, chilled or sparkling Zip taps

Boiling Billy servicing & repairs

Efficient maintenance by Boiling Billy technicians

As an authorised reseller of Boiling Billy products, our experienced service teams will have your new unit up and flowing in no time.

Authorised Boiling Billy servicing and repairs

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Boiling Billy

Leave it to The Water People

Boiling Billy’s brilliant products are ideal for high-traffic spots like cafeterias, offices and worksites, so we’ll assume you’ve got a lot of thirsty customers to take care of. 

Consider us your go-to solution for all of your Boiling Billy servicing needs. We’ll handle everything while you stay on track with your day.

  • Boiling Billy filter replacement
  • Boiling Billy unit maintenance
  • Preventative servicing to avoid breakdowns
  • Brand-accredited repair technicians
Technician fitting a tap in a high-traffic spot

Problem with your Boiling Billy? All you have to do is call

We’ve carefully curated our stock of products with our favourites, so you may not see every Boiling Billy product in our shop. Rest assured that no matter what product you have or whether you bought it from us, we will gladly install, service and repair it for you.



Whether you need filtered drinking water for a single breakroom or an entire building, we’ll install a unit  — or units — that meet your capacity requirements.

Repairs & maintenance

Repairs & maintenance

Boiling Billy’s designs are highly reliable and, in the rare instances where they do break down, extremely easy to repair. We’ve got the parts and know-how to fix them up quickly.

Scheduled servicing

Scheduled servicing

We’ll keep a detailed service record of all of your Boiling Billy systems so that we can proactively schedule a service visit. We’ll let you know when you’re due.

Chat to our team for advice and recommendations

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Boiling Billy products we service

The Water People are authorised Boiling Billy technicians; we can service all their products, even the ones we don’t stock.

Google reviews

Take a break from reading our words and see what our satisfied customers have to say about our products and services.

"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.

Lou M

"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."

Laura B

"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."

Athena D

"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."

Mikhail A

"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."

Danielle Q

Our process

[Boiling Billy servicing] Get in touch

Get in touch

Let us know when you’d like to sit down for a consultation. Or, we can come over for an on-site inspection.

[Boiling Billy servicing] Job’s done

Job’s done

We’ll aim to finish repairs in a single visit. If the job’s bigger than expected, we’ll schedule a follow-up as soon as possible.

[Boiling Billy servicing] Ongoing servicing

Ongoing servicing

We’ll log our latest repairs and servicing to know when your filters need to be replaced next. We can do that for you or send over the filters.

Frequently asked questions

My Boiling Billy water system is out of warranty. Can you help with repairs?

Yes, we can repair and service Boiling Billy taps and water systems of any age. Whether you purchased the system from The Water People or another supplier, our technicians can get your system working again.

How often does my Boiling Billy tap need servicing?

As a guide, the system should be cleaned and serviced annually. When our technicians service or repair your tap, we keep detailed records of the job ready for the next service.

How often do I need to change the Boiling Billy’s filter?

The filter's lifetime depends on the use frequency and the quality of the water supply. On average, you should aim to change the filters every six months.

How can I prolong the life of my Boiling Billy refrigerated water system?

The first thing you can do is ensure airflow around the system to prevent overheating. Cleaning the condenser blades, the coil at the front and vents at the sides of the unit regularly helps maintain the cooling system.

Do you service Boiling Billy units anywhere in Australia?

We have technicians in all major cities and most regional towns in Australia. You can get in touch to confirm our service availability in your location.

Get a servicing quote

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