Zip tap servicing and repairs
Complete care for Zip taps, HydroTaps, and boiling units
Our team supports Zip tap installation, filter changes and ongoing servicing, with practical advice and Australia-wide coverage.
- Zip tap installation and ongoing servicing options
- Keep your water system running smoothly year-round
- Expert support for HydroTap, ChillTap, and more
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Unmatched response speed!
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Keep your Zip tap running at its best
Full-service repairs for all Zip water products
We service Zip HydroTap, ChillTap, and boiling water systems with practical advice and responsive support. With an Australia-wide network, help is always close by when you need it.
- Zip tap filter replacement
- Zip ChillTap and on-wall boiler repairs
- Zip drinking water fountain maintenance
Zip tap care and troubleshooting
Zip tap troubleshooting and maintenance insights
Zip tap systems are reliable, but occasional faults can happen. Here are a few common issues and when to call a technician.
Zip taps may slow down, leak, or stop heating or chilling properly over time. These problems are often linked to overdue servicing, worn parts or a filter replacement that’s needed. If your unit isn’t performing as expected, our technicians can inspect and repair it quickly.
Many Zip tap units use indicator lights to signal when something needs attention, such as a filter change or service reminder. If you notice unusual flashing lights or error codes, it’s best to book a check early before a small issue becomes a full breakdown.
Filter replacement is one of the most important parts of zip tap servicing. Old filters can affect taste, flow and water quality. Scheduled filter changes help keep your drinking water clean and ensure your Zip system continues running efficiently in homes and workplaces.
Because Zip taps deliver boiling and chilled water, power and safety systems are essential. If your unit won’t turn on, trips the power, or behaves unexpectedly, stop using it and arrange a professional service. Our trained technicians ensure repairs are completed safely.
Most Zip tap units perform best with regular servicing at least once a year, depending on usage. Routine maintenance can help protect your warranty, reduce unexpected repairs and extend the life of your system. We can recommend a service schedule that suits your unit.
Supported Zip tap range
Complete servicing for Zip filtered water taps and dispensers
From offices to residential kitchens, we provide Zip tap servicing, filter replacement, and repairs for a wide range of systems.
The service provided by the water people exceeded my expectations and service of other providers I had previously engaged to service both my sparkling water zip tap units. The booking process was simple, the technician was delightful and the cost was less than our last provider 12 months ago, a pleasant surprise when you expect prices to continue to rise!
Complete servicing for Zip tap systems
Our Zip tap and filter service
The Water People is an authorised Zip installation and service agent, and our technicians have been trained by their specialists. Whatever your product or problem, you can trust us to get it sorted.
Installation
Repairs & maintenance
Scheduled servicing
Expert technicians, backed by experience
Certified technicians for safe Zip tap servicing and repairs
Our technicians ensure water filter systems are serviced safely, correctly, and in line with Australian standards.
Support beyond the initial service
Maintenance plans to support your filtered water tap system
Ongoing maintenance reduces the risk of issues and helps keep your filtered water tasting fresh and free from contaminants. Our plans make it easy to look after your system.
Our Emerald plan is ideal for lower to moderate usage, offering planned maintenance to keep your filtered water system running smoothly.
What's included?
The Diamond plan includes more frequent servicing and added support, making it suitable for higher-use filtered water tap systems or busy households and workplaces.
What's included?
AutosendClub helps take the guesswork out of maintenance by automatically delivering replacement filters when they’re due. Missed filter changes are a thing of the past, keeping your system warranty up to date.
What's included?
Designed for different spaces and demands
Industries we support
Experiences from satisfied customers
We’re known for practical advice, quality workmanship, and service you can count on. See what our customers have shared.
Prompt response, careful and considered approach to installation Would use their services again. Shared knowledge and set up useful reminder for any ongoing filter needs.
I have nothing but praise to say about The Water People. The service was great they arrived when they said they would and completed the works without any fuss. I would highly recommend anybody with a zip product to call them.
Each time I need to obtain gear for our Zip tap, I always trust these folks. Not only are they reliable and offer fair pricing, but they are always friendly and try to help out in other ways. I’ll stick with them. No worries.
We had a reverse osmosis water filter installed a year ago. The change in taste of the water was immediate. We use the filtered water in the coffee machine and fridge as well, and never have to change the filters due to the high water quality now. The filter service is automated, and the Water People call to arrange the service and filter change. The communication is fantastic, and the technician arrived on time and was prepared. I love that I don't have to remember another thing. Fantastic service. Thank you, Mel and team.
I found the service and advice to be excellent. I felt the company genuinely cares about getting the best outcome for me as well. I also love that they have alternate options - this isn’t just a one Zip-show!
The service provided by the water people exceeded my expectations and service of other providers I had previously engaged to service both my sparkling water zip tap units. The booking process was simple, the technician was delightful and the cost was less than our last provider 12 months ago, a pleasant surprise when you expect prices to continue to rise!
I purchased a hot/cold tap water cooler for my office after my last one broke from a different company. The sales team were friendly and helpful in finding a cooler/price that suited what I was looking for and so far the cooler works great! I love that it comes with the refillable jug too. Delivery was fast and machine was easy to set up. Would recommend this company to others. Thanks!
A very professional experience. I felt like I was looked after to make sure my water filter system would work as it should. I was shown how to remove the filters and install correctly as well as the correct way to flush the filters. Highly recommend this company for any water filter needs.
Had a great experience dealing with the water people. The team were helpful and really easy to deal with from the beginning. Melissa was great on the phone and also really responsive afterwards with getting back to us. Very happy with the solution they’ve provided us too! Thank you so much. I highly recommend!
"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.
"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."
"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."
"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."
"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."
Frequently asked questions
Do you service all Zip models?
Yes. We provide Zip tap servicing and repairs for a wide range of Zip models, including HydroTap systems, boiling and chilled units, and commercial filtered water dispensers. Whether your unit was purchased through The Water People or elsewhere, our trained technicians can inspect, maintain and repair it to keep it running reliably.
How often should a Zip be serviced?
Most Zip tap units should be serviced at least once a year, especially in commercial or high-use environments. Regular servicing helps prevent breakdowns, supports water quality and keeps the system operating efficiently. Our technicians can recommend the best schedule based on how often your unit is used.
How often do Zip filters need replacing?
Zip filters typically need to be replaced every 6 to 12 months, depending on the model and the amount of water the unit dispenses. Old filters can affect taste, flow and overall water quality. During a service, we can check your system and ensure the right filter replacement is completed on time.
What are the signs your Zip tap needs maintenance?
Common signs include reduced water flow, unusual tastes or smells, leaking around the tap, inconsistent boiling or chilling, or warning lights on the unit. If your Zip tap isn’t performing as it normally does, booking a service early can prevent a small issue from becoming a larger repair.
