Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
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Buy Zip taps Australia wide

Award-winning filtered, boiling, chilled or sparkling Zip taps

Melbourne drinking water system servicing and repairs

We service all types of filtered water systems

Our teams of accredited and approved service technicians are based across the Melbourne metropolitan area, and can quickly reach most regional areas within Victoria. Book your service appointment today.


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Professional service

Our filtered drinking water system repair services

Trusted by commercial businesses, homeowners and renters alike, The Water People has earned our reputation by handling all repair, replacement and maintenance services our clients need.

  • Accredited by several major brands, including Zip and Billi
  • Drinking water filter replacements
  • Filtered drinking water system installation and maintenance
  • Prompt service across Melbourne, Greater Geelong and the Mornington Peninsula
Technician installing a tap

Our services

Potable filtered water is a basic necessity, and the last thing you need to worry about is where to get a safe drink. We’ll make sure your drinking water systems are in perfect condition for the duration of their lifetime.



Our technicians have been trained and approved by leading drinking water system manufacturers; we’ll ensure your products are perfectly installed.

Repairs & maintenance

Repairs & maintenance

If you manage a business, office or other high-traffic area, we’ll rush out to get your filtered drinking water supply back up so that you can keep your staff and clients satisfied.

Scheduled servicing

Scheduled servicing

We can schedule regular maintenance for your drinking water taps and hardware (including wall-mounted units and fountains) to ensure they’re always working and hygienic.

Book our 5-star Melbourne water filter services today

Visit our Melbourne offices

Why don’t we schedule a consultation at our Melbourne office? Come in for a coffee, and we’ll talk you through our services and demonstrate our products.

Our Melbourne office is on Highbury Road in Burwood. We’re not actually along the main road; we’re based in the business district between Gardiners Creek and Sinnot Street. It’s easy to find: the entrance is right next door to the Bells and Whistles Cafe.

Phone us
Business hours

Monday - Friday: 8am - 5pm

Closed on weekends


We have several client parking spots, and there are dozens more around our building.

We service all types of filtered water systems

From residential faucets to campus-spanning drinking fountains to worksite water heaters — our full-service experts can install, repair and service any system.

Google reviews

Alright, enough from us. We’ll let our satisfied Melbourne clients take it from here.

"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.

Lou M

"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."

Laura B

"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."

Athena D

"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."

Mikhail A

"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."

Danielle Q

Our process

[Servicing - Melbourne] Get in touch

Get in touch

We’ll either schedule a convenient time for an in-office or on-site consultation, or send our nearest repair team to your location.

[Servicing - Melbourne] Job’s done

Job’s done

We’ll conduct all necessary repairs. We'll schedule a revisit if we require components we don’t have on hand.

[Servicing - Melbourne] Ongoing servicing

Ongoing servicing

We’ll keep a record of your service history so we can proactively schedule our next visit. Our Melbourne team will get in touch to schedule a service.

Frequently asked questions

How wide is your Victoria service area?

Our Melbourne team can reach any location within the metropolitan area and almost all regional locations (barring some with accessibility issues).

What are the signs my drinking water filter needs to be replaced?

Here are four signs you need to replace your filter:

  1. The water is an odd colour
  2. The water smells strange
  3. The filter itself seems discoloured
  4. Your water pressure is consistently too low

How often should I replace my filtered water system?

A premium filtered water system typically lasts for eight years when used within its parameters. However, yours may last shorter or longer depending on how well it's maintained.

Get a servicing quote

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