Christmas Trading Dates: Office Closes Friday December 24th. Open Tuesday January 4th.
Call the experts
(03) 9885 0222
Our teams of accredited and approved service technicians are based across the Melbourne metropolitan area, and can quickly reach most regional areas within Victoria. Book your service appointment today.
Trusted by commercial businesses, homeowners and renters alike, The Water People has earned our reputation by handling all repair, replacement and maintenance services our clients need.
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Potable filtered water is a basic necessity, and the last thing you need to worry about is where to get a safe drink. We’ll make sure your drinking water systems are in perfect condition for the duration of their lifetime.
Our technicians have been trained and approved by leading drinking water system manufacturers; we’ll ensure your products are perfectly installed.
If you manage a business, office or other high-traffic area, we’ll rush out to get your filtered drinking water supply back up so that you can keep your staff and clients satisfied.
We can schedule regular maintenance for your drinking water taps and hardware (including wall-mounted units and fountains) to ensure they’re always working and hygienic.
Why don’t we schedule a consultation at our Melbourne office? Come in for a coffee, and we’ll talk you through our services and demonstrate our products.
Our Melbourne office is on Highbury Road in Burwood. We’re not actually along the main road; we’re based in the business district between Gardiners Creek and Sinnot Street. It’s easy to find: the entrance is right next door to the Bells and Whistles Cafe.
Monday - Friday: 8am - 5pm
Closed on weekends
We have several client parking spots, and there are dozens more around our building.
From residential faucets to campus-spanning drinking fountains to worksite water heaters — our full-service experts can install, repair and service any system.
These include all residential and commercial filtered water mixers and faucets.
We will service all of your indoor, outdoor and accessibility-friendly water fountains.
We’ll ensure your commercial-grade undersink water filters are operating at maximum efficiency.
We service hot water systems by leading brands, including Zip Water and Rheem.
Alright, enough from us. We’ll let our satisfied Melbourne clients take it from here.
"Customer Service at The Water People is exceptional. Staff are friendly, kind, and responsive. Service people arrive quickly, on time and are awesome.
"I purchased my reverse osmosis water filter from The Water People and have been using them for my water filter cartridges for over 20 years now. Love that I get them sent automatically and I don't have to think about it. All the staff are very friendly and always happy to help with anything. They only stock the best quality filter cartridges; with the best interest of their customer being very important."
"Thank you to the amazing team at The Water People. Each and everyone of you made this process so easy. From Imogen in the call centre to Dale in installation. Thank you so much. We love our new Triple fluoride filtration system."
"I use reverse osmosis system installed by The Water People for about 10 years now. Recently I had to change a faucet due to a kitchen reno and they kindly found exactly what I required for me! Good company and good craftsmanship."
"The admin staff went the extra mile to accommodate an appointment with minimal notice. They were understanding and helpful. Quick response to my email too. Alan, the technician who came out was friendly, knowledgeable and efficient. Excellent customer service all round."
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We’ll either schedule a convenient time for an in-office or on-site consultation, or send our nearest repair team to your location.
We’ll conduct all necessary repairs. We'll schedule a revisit if we require components we don’t have on hand.
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We’ll keep a record of your service history so we can proactively schedule our next visit. Our Melbourne team will get in touch to schedule a service.
Our Melbourne team can reach any location within the metropolitan area and almost all regional locations (barring some with accessibility issues).
Here are four signs you need to replace your filter:
A premium filtered water system typically lasts for eight years when used within its parameters. However, yours may last shorter or longer depending on how well it's maintained.
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